Contact the Lonnard James newsroom
One address reaches the people who write, edit, and fact-check this site. Send a tip with documents, a correction with the passage, or a press question with your deadline — and read the short notes below first so your message lands on the right desk.
Editorial email
JesseGonzalez@lonnardjames.comRead on business days
Monday to Friday, 9:00 AM – 6:00 PM Pacific
What this address is for
Tips, corrections, press
Use this page to reach the editorial team directly. Send filings, internal letters, hardware details, or repeated speed test logs that point to something broader than one household. Send reporting requests, fact checks, and interview questions to the same inbox.
This is not a customer support line. Nobody here can diagnose your connection at a specific address, escalate a complaint to a provider, book a technician visit, or settle a billing dispute. We do not sell internet service and we do not recommend one provider over another for a given street.
Tips worth sending
The useful tips arrive with paper attached. A filing, a letter from a provider, an internal note, a dated screenshot, or a log of repeated speed tests at the same address carries more weight than a general description — because it can be checked and compared.
If you have run tests across several days and the pattern looks like a problem shared across a neighborhood, the raw log matters more than the summary. Include the dates, the service tier you pay for, the equipment in the path, and whether the issue appears on wired and wireless connections alike.
Before you write
- Date and time each reading was taken, plus the plan you pay for at that address.
- Whether the device was wired or on wireless — the two results rarely match.
- Anything you already reported to the provider, and what they replied.
- Neighbors or streets where the same pattern shows up, if you know of any.
Corrections
Send the article link and the exact passage. We fix the article and date the note; we do not remove a story to settle an error.
Press and interview requests
Reporters and producers can reach the newsroom at the same address as everyone else. If you need comment on a telecom, spectrum, or broadband policy story, put your deadline in the first paragraph so it is not buried under the rest of the note.
Requests that arrive after the deadline cannot be accommodated — that is a limitation of a small desk, not a policy. If your outlet needs background rather than an on-record comment, say so plainly and we will tell you what we can help with.
Confidentiality
Say in the first message that your identity needs protection. Before you send anything sensitive, we will explain in plain terms what we can keep, what we cannot, and what it would take to go further. It is better to ask that question early than to send documents and regret it.
We do not publish identifying details without your agreement, and we do not confirm a source's identity to third parties.
Where we are
The newsroom sits at 3003 13th Ave W, Seattle, WA, 98119-2021. Mail sent to that address reaches the editorial team, so letters and printed material are welcome. For anything time-sensitive, email is faster than post.
- Address
- 3003 13th Ave W, Seattle, WA, 98119-2021
- Phone
- +1 206 438 9529
- Hours
- Monday to Friday, 9:00 AM – 6:00 PM
Visiting in person is not necessary for a tip or a correction. If you do come by, note that the desk is small and someone may be out on reporting.
If your connection is failing right now, read this first
We cannot escalate a complaint or arrange a technician visit. What we can offer is the method: how to run a speed test that holds up, what the numbers actually mean, and how to tell a local fault from a plan that was mis-sold. Those guides get you further than a message to us.
Before you write
Four questions decide whether a message reaches the right desk and gets an answer.
Can you escalate my service complaint?
No. We cannot forward a complaint to a provider, sit on a support call, or advise on a billing dispute, and we do not recommend a specific provider for a specific address. What we can publish is reporting on patterns that affect more than one household — so the documents matter.
How long does a reply take?
Editorial email is read on business days, Monday to Friday, 9:00 AM – 6:00 PM. Substantive tips get a reply. Form letters and press releases usually do not. If a week passes without a word, resend rather than assume it arrived — spam filters are imperfect and a second copy costs you nothing.
What do you do with my personal details?
Your name, address, and message are used to read and answer your note, and nothing more. We do not publish identifying details without your agreement and we do not confirm a source's identity to third parties. If you want protection, say so before you send anything sensitive. The full wording sits in our Privacy Policy.
Do you cover stories outside Seattle?
Yes. The desk is in Seattle, and the reporting covers broadband, spectrum, and infrastructure across the United States. State-level programs, federal rulemaking, and regional outages all belong in the same inbox — tell us which jurisdiction you are writing about.
Not ready to write? Two other doors lead to the same desk.
Read how the newsroom works, or take the weekly digest with the reporting on speed tests, spectrum, and internet infrastructure.